Terms and Conditions
Effective 6 December 2023 (draft website version)
Draft: this page needs checking by a qualified professional before the site goes live. Highlighted items still need completing.
These terms apply when you use thehotel-man.com and when you make an enquiry or booking with The Hotel Man.
1. Who we are
The Hotel Man (The Hotel Man Company), company number [COMPANY REGISTRATION NUMBER — TO BE ADDED], registered address [REGISTERED ADDRESS — TO BE ADDED]. Email: info@thehotel-man.com.
2. Our role
We arrange stays at holiday lodges, cottages, hotels, apartments and spas run by third-party accommodation providers. When your booking is confirmed, your stay is also subject to the accommodation provider's own house rules, which we'll pass on to you.
[TO CONFIRM WITH A SOLICITOR: whether we act as agent or principal for each booking, and how that affects your rights.]
3. Prices
All prices are in pounds sterling (GBP). They include VAT where it applies and every mandatory fee, such as cleaning and pet fees. Optional extras you choose, like a travel cot, are shown separately before you pay.
Prices and availability are checked again just before you pay. If anything has changed, we'll show you the new price and you decide whether to continue.
4. Non-refundable rates
Unless clearly stated otherwise at the time of booking, all rates are non-refundable. This applies to bookings made on or after 6 December 2023. Once your booking is confirmed, we can't refund it if you cancel, change your dates or don't arrive.
We strongly recommend taking out travel insurance when you book.
If we can't confirm your stay with the accommodation provider after you've paid, we'll offer you an alternative. If you don't want the alternative, we'll refund you in full.
5. Group enquiries (8 or more guests)
Enquiries for 8 or more people carry a £50 enquiry fee, paid when you make the enquiry.
If you book through us, the £50 comes off your booking total. If we can't find you any suitable options, we refund the £50 straight away.
[TO CONFIRM: what happens to the fee if we find options but you choose not to book.]
6. Your responsibilities
Please check that your booking details are correct. You must respect the property's occupancy limit, pet rules and house rules. The lead guest must be 18 or over.
7. Complaints
If something isn't right during your stay, please tell the property and us straight away so we can try to fix it. You can email complaints to info@thehotel-man.com. We aim to respond within [X] working days.
[TO CONFIRM: alternative dispute resolution (ADR) body, if any.]
8. Liability
[TO BE DRAFTED BY A SOLICITOR — limits of liability, and the statutory rights that can't be excluded.]
9. Law
These terms are governed by the law of England and Wales. [TO CONFIRM]