Booking Terms
Effective 6 December 2023 (draft website version)
Draft: this page needs checking by a qualified professional before the site goes live. Highlighted items still need completing.
These booking terms explain how payment, confirmation and cancellations work. They form part of our Terms and Conditions.
Making a booking
Choose your stay, dates and guests, then pay by card or bank transfer. You'll see the full price, including all mandatory fees, before you pay.
After you pay by card, your booking status is 'payment received — confirming your stay'. We then confirm the stay with the property. Your booking is only confirmed once we email you a booking confirmation.
With bank transfer, nothing is booked until your payment arrives and the property confirms.
Payment
Card payments are processed securely by our payment provider. We never see or store your card details.
Cancellations and changes
Rates are non-refundable (see section 4 of our Terms and Conditions). We'll try to help with changes, but we can't guarantee them, and the property may charge for them.
Refunds where they apply (for example, if a stay can't be confirmed) are processed manually back to your original payment method. [TO CONFIRM: timescale, e.g. within 14 days.]
Pets
Pets are only allowed where the listing says so, and up to the number shown. Pet fees are included in the price you see.
Group enquiries
The £50 group enquiry fee for 8 or more guests is credited off your booking, or refunded straight away if we find no options.